Accessibility

Outlined below is some information which we hope will ensure you enjoy your visit to Arden House, regardless of whether your life is affected by a medical condition, disability, impairment or specific learning ability. We have tried to include as much accurate detail as possible in our Access Statement but would welcome your feedback in order to continuously improve on the information we give. Our Management team and staff are trained to accommodate guests with accessible needs, and we look forward to welcoming you. If you have any queries or require any further assistance, please contact us via email info@ardenhousestratford.com; or give our reception team a call on: 01789 298682

Car Parking and Arrival

The nearest railway station is Stratford-upon-Avon, which is 1 mile away. If you require an accessible taxi this can be booked in advance, please see our contact details for further information. Enquiries can be made online, by phone or in person.

Car parking is available at the rear of the hotel and is accessible via Rother Street. Please note the car park cannot be accessed via Scholars Lane. There are car parking spaces available a short distance from the rear entrance to the hotel. The car park and paths are all on one level; well-lit and within fully landscaped gardens however the car park surface is very uneven. The hotel can be accessed via the front entrance or side entrance, both of which are located at ground level. Rear entrance has a big step into the lounge.

Reception

Access to reception is available on the ground floor level within the main entrance to the hotel. Full porterage is offered, providing assistance on your arrival with luggage.

The reception desk is situated directly inside the main entrance, which is level throughout. The reception desk is at an accessible level; alternatively, we are able to offer a seated check in service away from the desk if this is more suitable. Reception has a tiled floor. Guests will be shown the guest lounge, breakfast room and their bedroom.

Public Areas

The corridors are well lit. We have a guest lounge which is located on the ground floor, next to reception, which has one step up from reception level. The room has a mixture of sofa seating and chairs with low tables.  Lighting is natural daylight, overhead lighting, wall lighting and table lamps. The flooring is slate tiles. Accessible toilets are located on the ground floor. Only one with wheelchair access and is not in use currently.

Breakfast Room

Our breakfast room is located on the ground floor, next to reception, with level access. The room has a dining height tables and chairs.  The flooring is wood. Lighting is natural daylight and overhead lighting.

We are able to cater for various dietary requirements – please speak to our House Hosts. Breakfast consists of a buffet style continental selection. Tea, coffee, toast and cooked dishes are served.

Accommodation

All of the bedrooms at Arden House are located on the first or second floor, accessed by one or two flights of stairs.  There is no lift.

Bedrooms and bathrooms are bright and evenly lit by overhead lighting; bedside lighting and a desk lamp. Bathrooms are lit with an overhead light and fluorescent light over the mirror. We are happy to provide additional light if required.

Emergency escape procedures are in each bedroom. In the event of an emergency our Management and operational team will designate a member of staff to assist guests with specific needs. This can be arranged on check-in. A vibrating pillow pad is available on request.

Bedroom flooring is short pile carpet. All bedrooms have en-suite bathrooms. All bathroom floors are tiled. Rubber anti-slip bath mats are provided in the bathrooms.

Food Allergies/Intolerances

If you have a food allergy or intolerance please inform a member of staff before arrival if possible, or when you arrive at the hotel. We will endeavour to ensure that the Chef and House Hosts are made aware of your requirements so that we can cater for you the best we can.

Please be aware if you have a nut allergy, we operate a working kitchen so although we follow best practices we cannot guarantee food will be 100% nut free.

Terrace/Gardens

Terraces; there is a small terrace area at the rear of the property, which can be accessed via one step from the lounge or level access via the front door and around the side of the house.

Additional Information

The fire alarm system uses bells. We are able to provide assistance if you make us aware of this requirement. Our House Hosts will be made aware of any guests that require assistance in the event of an emergency evacuation. We are pleased to offer a large print version of our menu. Please advise upon making your reservation or on the Concierge form provided if you require this service. Please inform us of any dietary requirements that you have.

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Arden House is supported by a hard-working team who pride themselves on offering a first class service.

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